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Terms and Conditions

1. Introduction

Welcome to Hunan King. By accessing or using our services, including visiting our restaurant, purchasing products, or browsing our website, you agree to comply with these Terms and Conditions.

2. Products and Services

We offer dine-in, takeout, and delivery options at our restaurant, as well as a range of chili oil products for purchase. We reserve the right to modify, discontinue, or limit our offerings at any time without prior notice.

3. Food Allergy and Dietary Restrictions

Please inform our staff of any allergies or dietary restrictions. While we take reasonable precautions, we cannot guarantee that our dishes are free of allergens due to cross-contamination risks.

4. Online Orders and Shipping

For online purchases, including chili oils:

  • Orders are processed Monday through Friday, excluding holidays.

  • Shipping fees and delivery times vary based on location and selected shipping method.

  • We are not responsible for delays caused by third-party shipping providers.

5. Payment and Pricing

All prices are listed in USD and are subject to change without notice. Payments for online orders must be made via the accepted payment methods on our website.

6. Refunds and Returns

Due to the perishable nature of food items, all sales are final. If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and details. Non-perishable items may be eligible for return in unused condition within 14 days of receipt.

7. Health and Safety

Our restaurant adheres to local health and safety regulations. Customers are responsible for following posted guidelines while on our premises to ensure the safety of all patrons.

8. Intellectual Property

All content on our website, including logos, text, images, and product descriptions, is our intellectual property and may not be used without our written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products, services, or website.

10. Privacy

We are committed to protecting your privacy. Personal information collected is used solely for processing orders and improving our services. Please review our Privacy Policy for more details.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Continued use of our services after any changes indicates your acceptance of the new terms.

12. Contact Us

For any questions or concerns about these Terms and Conditions, please contact us at thehunanking@gmail.com

13. SMS Messaging

Hunan King LLC offers SMS messaging to customers who have explicitly opted in. By opting in, you agree to receive text messages including order updates, appointment reminders, account notifications, and promotional offers.

  • Message frequency varies based on your activity and preferences.

  • Message and data rates may apply depending on your carrier and plan.

  • To opt out at any time, reply STOP to any message. You will receive one confirmation message and no further texts.

  • To request help, reply HELP or contact us at thehunanking@gmail.com.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

  • Opting in to SMS messaging is not a condition of any purchase.

  • This SMS program is intended for users 18 years of age or older.

  • Carriers are not liable for delayed or undelivered messages.

  • For more information on how we handle your data, please review our Privacy Policy

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